First, please ensure that the correct user name was entered. The user name is the email address on record. Second, please check the junk or spam folder in your email. If the email with the temporary password is not there, please contact the study team at firstname.lastname@example.org or 855.4GR.DOGS (855.447.3647).
Note: Temporary passwords expire after 14 days. If your temporary password has expired before you setup your personal password, you will need to request a new temporary password.